Premium is missing
Open the app and use Restore Purchases. Make sure you are using the same Apple ID or Google account that made the purchase.
Support
How can we help?
For technical issues, Premium access, AI Credits, billing questions, privacy requests or general support, contact us by email.
Contact support
Email us and include your platform, app version and a short description of the issue.
Before contacting support
Credits are missing
Wait a few minutes, reopen the app and check your account section. If the balance is still wrong, contact support with the purchase date and platform.
AI generation failed
Check your internet connection and credit balance. If credits were charged but generation failed, contact support with the approximate time of the issue.
Voice audio does not play
Restart the app, check your connection and try again. Generated audio may require cloud access or a completed download.
Billing and cancellation
Subscriptions, trials and refunds are managed by Apple App Store or Google Play. Deleting the app does not cancel a subscription.
- For iOS, open Apple ID subscription settings and manage InnerStream there.
- For Android, open Google Play subscriptions and manage InnerStream there.
- Refund decisions are handled by Apple or Google according to their policies.
Helpful details to include
- Device model
- iOS or Android version
- InnerStream app version
- Whether the issue is about Premium, credits, AI affirmations, voice meditation, audio, reading or sessions
- Screenshot if it helps explain the problem
- Approximate time and date of the issue